Frequently asked questions about Terms & Conditions
Your account and deposit history remain on file for dispute resolution and legal compliance. Personal details like your name and payment method are retained for 24 months after closure. You may request deletion of optional profile data by contacting support with your account email.
Your account access depends on local law where you are located. Some features or games may not be available in all regions. We verify your eligibility when you open your account and may request proof of address or age if required by local regulation.
Our Terms cover deposits and withdrawals via DANA, OVO, GoPay and QRIS. Each method has its own processing time, usually under one minute. Bank transfers and other local rails may be added where local law permits; check your account payment page for the current list.
The core Terms & Conditions apply to all accounts. However, you may update optional settings such as your payment method, email address, or communication preferences in your Account Settings. Contact support if you have a specific concern about a clause that affects your play.
We retain transaction records for a minimum of 24 months to comply with local regulations and resolve disputes. Account activity logs and deposit history are accessible in your Account > Transaction History until deletion, where local law permits you to request removal.
If you forget your password, use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email within seconds. If your account is locked due to suspicious activity, contact our support team and we'll verify your identity to unlock it within 24 hours.
Yes, the Terms & Conditions apply equally on our mobile app and desktop site. When you log in on mobile via Android or iOS, you're bound by the same agreement. The app may ask for permissions like notifications or location—those are optional and separate from the core Terms.
